Terms of service

Terms of Service

Effective Date: August 15, 2026

Welcome to Grace & Stella. These Terms of Service ("Terms") govern your access to and use of our website and your purchase of products from us.

By accessing our website, placing an order, or using our services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or place an order.

1. About Us

This website is operated by:

Business Name: Grace & Stella
Owner: Bilal Khan
Email: engineerbilalkhanofficial@gmail.com
Phone: 03259565237

In these Terms, "Grace & Stella," "we," "us," and "our" refer to the business operating this website.

"Customer," "you," and "your" refer to any person accessing our website or purchasing our products.

2. Account Terms

You may be able to create an account to use certain features of our website.

When creating or using an account, you agree to:

  • Provide accurate and current information.

  • Keep your account information up to date.

  • Keep your login credentials confidential.

  • Not allow unauthorized persons to use your account.

  • Notify us promptly if you believe your account has been compromised.

You are responsible for activity conducted through your account unless the activity occurred because of circumstances beyond your reasonable control.

We reserve the right to suspend or terminate an account where we reasonably believe it has been used fraudulently, unlawfully, abusively, or in violation of these Terms.

3. Pricing and Payment

All product prices displayed on our website are stated in Pakistani Rupees (PKR) unless otherwise indicated.

We reserve the right to change product prices at any time. Price changes will not affect orders that have already been accepted, except where required to correct an obvious pricing or technical error.

The total amount payable for an order may include:

  • Product price

  • Applicable taxes, where required

  • Shipping or delivery charges

  • Other charges clearly displayed during checkout

Payment must be completed using the payment methods made available on our website.

For cash-on-delivery orders, payment must be made according to the applicable delivery terms.

We reserve the right to refuse or cancel transactions that appear fraudulent, unauthorized, or otherwise suspicious.

4. Product Descriptions and Availability

We make reasonable efforts to ensure that product descriptions, images, specifications, colors, sizes, prices, and other information displayed on our website are accurate.

However, minor differences may occur between product images displayed online and the actual product due to:

  • Screen and device settings

  • Lighting conditions

  • Photography

  • Manufacturing variations

  • Packaging changes

We do not guarantee that every product description, image, or other website content will always be completely accurate, current, or error-free.

Product availability may change without notice. We reserve the right to limit quantities or discontinue products at any time.

5. Order Placement and Acceptance

When you place an order, you are making an offer to purchase the selected products.

After receiving your order, we may send an order confirmation acknowledging that we received your request. This confirmation does not necessarily mean that the order has been accepted.

An order becomes accepted when we confirm that the order has been approved and is being processed for fulfillment.

We reserve the right to refuse, cancel, or limit an order for reasonable reasons, including:

  • Product unavailability

  • Pricing or listing errors

  • Payment problems

  • Suspected fraud

  • Incorrect customer information

  • Duplicate or unusually large orders

  • Violation of these Terms

If we cancel an order after payment has been received, we will provide an appropriate refund in accordance with our refund procedures and applicable law.

6. Shipping and Delivery

We currently deliver to locations within Pakistan where our available courier or delivery services operate.

Delivery estimates displayed on our website are estimates and are not guaranteed delivery dates unless expressly stated otherwise.

Delivery times may be affected by:

  • Incorrect or incomplete address information

  • Customer unavailability

  • Courier delays

  • Weather conditions

  • Public holidays

  • Natural disasters

  • Security conditions

  • Government restrictions

  • Other circumstances beyond our reasonable control

Customers are responsible for providing an accurate delivery address and contact information.

If a customer refuses delivery, repeatedly remains unavailable, or provides an incorrect address, additional delivery charges or order cancellation may apply.

7. Returns and Refunds

Returns and refunds are subject to our Return & Refund Policy, which forms part of these Terms.

Before returning a product, customers should review our Return & Refund Policy and follow the required return procedure.

Depending on the circumstances and applicable policy, we may offer:

  • Replacement

  • Exchange

  • Store credit

  • Refund

Products may need to meet specific eligibility requirements for a return or refund.

For hygiene and safety reasons, certain beauty, skincare, cosmetic, or personal-care products may not be eligible for return once opened or used, except where required by applicable law or where the product is defective, damaged, incorrect, or otherwise qualifies under our return policy.

We reserve the right to reject returns that do not satisfy the applicable return conditions.

8. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or different from the product you ordered, please contact us as soon as reasonably possible.

We may request:

  • Your order number

  • Photographs or video of the product

  • Photographs of the packaging

  • A description of the issue

This information helps us investigate and resolve the matter.

Where the issue is verified, we will provide an appropriate remedy in accordance with our Return & Refund Policy and applicable law.

9. Prohibited Uses

You may use our website only for lawful purposes.

You agree not to:

  • Use the website for fraudulent or unlawful activities.

  • Attempt to gain unauthorized access to our website, systems, or accounts.

  • Interfere with the security or operation of our website.

  • Introduce viruses, malware, or other harmful code.

  • Scrape, copy, reproduce, or commercially exploit website content without permission.

  • Use automated systems to access the website in a manner that could damage or interfere with its operation.

  • Impersonate another person or business.

  • Submit false, misleading, or fraudulent information.

  • Abuse promotions, discount codes, referral programs, or other offers.

  • Use our products or website in violation of applicable laws.

  • Engage in conduct that may harm our business, customers, employees, or service providers.

We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms have been violated.

10. Intellectual Property

Unless otherwise stated, the content on this website, including our brand name, logo, photographs, graphics, product descriptions, text, designs, and other materials, belongs to or is used by Grace & Stella with appropriate rights.

You may not reproduce, modify, distribute, sell, publish, or commercially exploit our website content without our prior written permission, except where permitted by applicable law.

11. Third-Party Services

Our website may use third-party services, including payment processors, courier companies, Shopify, analytics providers, advertising platforms, and other service providers.

Third-party services may have their own terms and privacy policies. We are not responsible for the independent acts, omissions, policies, or services of third parties except to the extent required by applicable law.

12. Website Availability

We make reasonable efforts to keep our website available and functioning properly.

However, we do not guarantee that the website will always be:

  • Available without interruption

  • Free from errors

  • Free from viruses or other harmful components

  • Completely accurate or up to date

We may temporarily suspend or modify the website for maintenance, security, upgrades, or other operational reasons.

13. Limitation of Liability

To the maximum extent permitted by applicable law, Grace & Stella and its owner, employees, representatives, and service providers will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or relating to your use of our website or purchase of our products.

This may include losses relating to:

  • Loss of profits

  • Loss of business opportunities

  • Loss of data

  • Website interruption

  • Third-party services

  • Delayed delivery caused by circumstances beyond our reasonable control

Nothing in these Terms is intended to exclude or limit liability that cannot lawfully be excluded or limited under applicable law.

To the extent permitted by law, our liability relating to a specific product or transaction will not exceed the amount actually paid by you for the relevant product or order, except where a different limitation is prohibited by applicable law.

14. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Grace & Stella, its owner, employees, representatives, and service providers from claims, losses, liabilities, damages, costs, and expenses arising from:

  • Your violation of these Terms

  • Your unlawful use of the website

  • Your misuse of our products or services

  • Your violation of another person's rights

  • Your fraudulent or unauthorized activities

This obligation does not apply to the extent that the relevant claim results from our own unlawful conduct or other circumstances where indemnification cannot legally be required.

15. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, products, services, website, or applicable legal requirements.

When we make changes, we will update the effective date at the beginning of these Terms.

Your continued use of the website after updated Terms are posted means that you accept the updated Terms, to the extent permitted by applicable law.

16. Governing Law and Jurisdiction

These Terms are governed by and interpreted in accordance with the laws of Pakistan, without regard to conflict-of-law principles.

Subject to any mandatory rights or remedies available to consumers under applicable law, disputes arising from or relating to these Terms, our website, or purchases from Grace & Stella shall be subject to the jurisdiction of the competent courts of Pakistan.

Where appropriate, the parties may first attempt to resolve a dispute through good-faith communication before commencing formal legal proceedings.

17. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision shall be modified or removed only to the extent necessary, and the remaining provisions shall continue in effect.

18. Entire Agreement

These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies expressly incorporated into these Terms, constitute the agreement governing your use of our website and purchase of our products, subject to applicable law.

19. Contact Us

If you have questions about these Terms, an order, or our services, you can contact us at:

Grace & Stella
Owner: Bilal Khan
Email: engineerbilalkhanofficial@gmail.com
Phone: 03259565237

Last Updated: August 15, 2026