Shipping Policy

Effective Date: August 15, 2026

At Grace & Stella, we want your order to reach you safely and on time. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Shipping Within Pakistan

We currently offer delivery across Pakistan through reliable courier and delivery services.

Available shipping methods may vary depending on your location and the courier services available in your area.

2. Order Processing Time

Orders are generally processed and prepared for shipment within 1–2 business days after the order is successfully placed.

Orders placed on weekends or public holidays may be processed on the next business day.

During sales, promotions, holidays, or periods of unusually high order volume, processing may take slightly longer. We appreciate your patience during such periods.

3. Delivery Timeframes

After your order has been dispatched, estimated delivery times are generally:

• Major cities: 2–4 business days

• Other areas: 3–7 business days

• Remote areas: 5–10 business days

These are estimated timeframes and are not guaranteed delivery dates.

Delivery may take longer due to weather, public holidays, courier delays, security conditions, incorrect address information, or other circumstances beyond our reasonable control.

4. Shipping Costs

Shipping charges are calculated based on the applicable delivery location, order size, and available shipping service.

Any applicable shipping charges will be displayed during checkout before you complete your purchase.

From time to time, Grace & Stella may offer free shipping promotions or other delivery offers. Any such offer will be clearly communicated on our website.

5. Tracking Information

Once your order has been dispatched, we may provide you with tracking information through the contact details you provided when placing your order.

Depending on the courier service, tracking information may be sent by:

• Email

• SMS

• WhatsApp

• Order confirmation or shipping notification

Please allow some time for the courier's tracking system to update after your order has been dispatched.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and valid contact information.

Please carefully check your:

• Name

• Phone number

• House/building number

• Street/area

• City

• Postal code, where applicable

If an order cannot be delivered because of incorrect or incomplete information provided by the customer, additional delivery charges or order cancellation may apply.

7. Delivery Attempts

Our courier partner may make one or more delivery attempts depending on its delivery procedures.

Please ensure that someone is available to receive your order.

If you are unavailable, refuse delivery, or cannot be contacted, the courier may return the package to us.

Any additional shipping or re-delivery costs resulting from an unsuccessful delivery may be charged to the customer where applicable.

8. Delayed or Lost Orders

While we work with reliable delivery partners, delays can occasionally occur.

Possible causes include:

• Courier operational issues

• Weather conditions

• Public holidays

• Natural disasters

• Security restrictions

• Incorrect delivery information

• High order volumes

• Other circumstances beyond our reasonable control

If your order appears significantly delayed, please contact us so that we can assist you in checking its status with the relevant courier.

If a shipment is confirmed as lost by the courier, we will work with you to determine an appropriate resolution in accordance with our policies and applicable law.

9. Damaged Packages

If your package appears damaged when delivered, please contact us as soon as possible.

We recommend taking clear photographs or video of:

• The outer packaging

• Any visible damage

• The product inside the package

• The shipping label

This information may help us investigate the issue with the courier and provide an appropriate resolution.

10. International Shipping

At this time, Grace & Stella primarily ships within Pakistan.

International shipping is not currently available unless specifically stated on our website or agreed with the customer before placing an order.

If we introduce international shipping in the future, additional shipping charges, customs duties, taxes, import fees, and other charges may apply depending on the destination country.

Customers receiving international shipments may be responsible for applicable customs duties, taxes, and import charges.

11. Contact Us

If you have questions about your delivery, shipping status, or this Shipping Policy, please contact us:

Grace & Stella
Owner: Bilal Khan
Email: engineerbilalkhanofficial@gmail.com
Phone: 03259565237

We will be happy to assist you with your order.

Last Updated: August 15, 2026